top of page

Focus of the Day

  • Embrace The Bag

  • Procedures of saving & processing a return

  • Procedures of processing an exchange

Candidate Tasks

  • Role Play return customer and discovering the reason

  • Walk-through R/E in OMNI

  • Walk-through R/E in RQ

  • Full Role Play

  • Deeper Customer Interaction

​

Day 13

​

Returns & Exchanges

download (3).png

Mentor Activities

  • Stress the importance of WOW'ing a return customer

  • Stress the importance of contacting the original rep

  • Walk-through R/E in OMNI & RQ

  • Explain Restocks

  • Full Role Play

  • Recap Audit & Sales Order

Homework

  • Study Plans

  • Review Exchange Procedures

  • Study Promos

© 2014 South Georgia Cellular Sales

bottom of page